Bring your eligible unlocked phone with you and we'll reimburse your remaining phone payment balance when you switch from select carriers (including AT&T, Verizon, Spectrum, Claro, Liberty, Xfinity or UScellular) to T-Mobile – up to $800/line (up to 4 lines) via virtual prepaid card.
Are you a T-Mobile for Business customer? Click here for step-by-step submission instructions.
Step 1:
Check to confirm your phone model is eligible. Click here for complete list
Step 2:
Capture a clear screenshot of your current phone's previous carrier's financing details, including - phone number, phone make&model, phone payment balance, phone financing start date (showing 90 days with prior carrier or number of payments made) and prior carrier’s name.
Click here for example
Step 3:
Ensure your device is unlocked. Your device must be fully unlocked before bringing your number over (porting) to T-Mobile. For AT&T and Liberty customers, this will require paying off the device.
Click here for helpful tips
Caution! Do not bring (port) your number over to T-Mobile until your phone is fully unlocked!
Step 4:
Bring (port) your number over to T-Mobile. You will need your previous carrier's account number and PIN number or password.
Step 5:
Submit your rebate request by clicking GET STARTED below. Submission must be initiated within 30 days of activation. Allow up to 15 days for us to validate your submission and to receive your virtual prepaid Mastercard upon meeting all qualifications.
Step 6:
This is a reimbursement. You are responsible for paying your previous carrier for your final bill. You will receive the reimbursement via virtual prepaid Mastercard. T-Mobile does not pay your previous carrier directly.
Click here for FAQs
We'll reimburse your previous eligible wireless carrier's remaining phone payment balance and early termination fees when
you switch to T-Mobile and trade in your phone - up to $650/line (up to 2 lines) via Virtual Prepaid Mastercard.
Are you a T-Mobile for Business customer? Click here for step-by-step submission instructions.
Step 1:
Get a new phone on a monthly payment plan (Equipment Installment Plan) and trade-in your phone in working condition on a qualifying rate plan.
Step 2:
Capture a clear screenshot of your current phone's previous carrier's financing details, including phone number, phone make & model, phone payment balance, phone financing start date (showing 90 days with prior carrier or number of payments made) and prior carrier's name.
For early termination fees, you will need to wait for your final bill from your previous carrier to see these charges.
Click here for example
Step 3:
Bring (port) your eligible phone number to T-Mobile from an eligible wireless carrier (AT&T, Spectrum, Claro, Liberty, Xfinity or UScellular.). If switching from Verizon, see Keep & Switch above.
Step 4:
Submit your rebate request by clicking GET STARTED below. Submission must be initiated within 30 days of activation. Allow up to 15 days for us to validate your submission and to receive your virtual prepaid Mastercard up meeting all qualifications.
Step 5:
Remember, please pay your old carrier's final bill that may include charges other that your remaining phone payment (Equipment Installment Plan) balance.
Click here for FAQs
Check to see if you have already received the Carrier Freedom promotion here.
We'll reimburse your previous internet service provider's early termination fees when you join T-Mobile Home Internet or Small Business Internet- up to $750 via virtual prepaid card. Restrictions apply.
Allow up to 8 weeks.
Step 1:
Get a new device and a qualifying plan.
Step 2:
Cancel your old internet service.
Step 3:
Pay your old Internet Service Provider's (ISP's) final bill.
Step 4:
Prepare your reimbursement request within 60 days of activation of your T-Mobile internet service. (Activation occurs either at time of purchase or when the gateway is shipped to you).
Check to see if you have already received the Contract Freedom promotion here.